Return Policy

At Deruhai, customer satisfaction is very important to us. We want you to feel confident when shopping for dresses, tops, skirts, and other fashion items from our store. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

Unused, unworn, and unwashed
In original condition
With original tags and packaging attached
Free from perfume, deodorant, makeup stains, pet hair, or damage

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

Final sale or clearance items
Gift cards
Customized or personalized products
Items marked as non-returnable
Products damaged due to misuse, improper care, or normal wear

Please carefully review product descriptions before placing your order.

Return Process

To ensure a smooth, efficient return, please carefully follow the steps below before sending your item back.

Step 1: Contact Customer Support

Before returning any item, you must first contact our customer service team at:

Email: deruhai@hotmail.com

Please send your return request within 30 days after receiving your order.

In your email, please include:

Your full name
Order number
The item(s) you would like to return
The reason for the return
Clear photos of the item(s) if damaged, defective, or incorrect

Providing complete information helps us process your request faster.

Step 2: Return Request Review

Once we receive your return request, our support team will review the information within 1–3 business days.

If your return request is approved, we will provide:

Return authorization
Return instructions
The correct return address
Additional return guidelines if necessary

Please note:

Do not send any items back without authorization.
Unauthorized returns may not be accepted or refunded.
The return address may be different from the original shipping address on your package.

Step 3: Prepare Your Return Package

Please make sure the returned item meets all return eligibility requirements.
Returned items must:

Be unworn and unused

Be unwashed
Include original tags and packaging
Be free of stains, odors, damage, or alterations

Carefully pack the item to avoid damage during return shipping.

We strongly recommend using secure packaging and a trackable shipping method.

Step 4: Ship the Return Package

After receiving return authorization, please ship the package to the address provided by our customer service team.

Customers are responsible for return shipping costs unless:

The wrong item was sent
The item arrived damaged
The product has a manufacturing defect

Please keep your shipping receipt and tracking number until your return has been successfully processed.

Deruhai is not responsible for return packages lost during transit.

Step 5: Inspection & Refund Processing

After we receive your returned package, our team will inspect the item within 3–7 business days.

If the return is approved:

Your refund will be issued to the original payment method
Refund processing may take 5–10 business days
Processing times may vary depending on your bank or payment provider

Once your refund is complete, you will receive a confirmation email.

If the returned item does not meet our return conditions, the refund may be partially approved or rejected.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time is usually 5–10 business days
Your bank or payment provider may require additional time to post the refund

If you have not received your refund within the expected timeframe, please contact your payment provider first before contacting us.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, we recommend:

Returning the original item
Placing a new order separately

This helps ensure faster processing and product availability.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

Please get in touch with us within 7 days of delivery and provide:

Your order number
Clear photos of the issue
A brief explanation

We will review the issue and provide a suitable solution as quickly as possible.

Order Cancellation

Orders may be canceled within 12 hours after placement.

Once an order has entered processing or has already been shipped, it cannot be canceled.

To request a cancellation, please get in touch with us immediately.

Late or Missing Refunds

If your refund has not appeared yet:

Check your bank account again
Contact your credit card company or payment provider
Allow additional processing time

If you still need assistance, please get in touch with us at:
deruhai@hotmail.com

Important Notes

Original shipping fees are non-refundable unless the return is due to our mistake.
We do not currently offer prepaid return labels.
We do not offer direct product exchanges at this time.
Items sent back without approval may not qualify for a refund.
During holidays or peak shopping seasons, return processing times may be slightly delayed.