Payment Method
At Deruhai, we aim to provide a secure, simple, and convenient payment experience for all customers. This page explains the payment methods we accept and important information regarding transactions.
Accepted Payment Methods
We currently accept the following payment methods:
PayPal
PayPal is one of our primary and most secure payment options.
When choosing PayPal at checkout, you can:
- Pay directly through your PayPal balance
- Use a linked credit or debit card via PayPal
- Complete payments without sharing your financial details with us
PayPal provides an additional layer of security and buyer protection for your purchase.
Credit & Debit Cards
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover (where available)
All card payments are processed through a secure, encrypted payment gateway to ensure your information remains safe.
Payment Security
Your payment security is extremely important to us.
We use industry-standard security technologies, including:
- SSL (Secure Socket Layer) encryption
- Secure third-party payment processors
- Fraud detection systems
We do not store your full credit card or payment details on our servers.
Currency
All prices on our website are listed in USD (United States Dollars).
If you are paying with a card issued in another currency, your bank may automatically convert the amount based on the current exchange rate. Additional conversion fees may apply depending on your bank or card issuer.
Payment Authorization
Once your order is placed, your payment method will be authorized and charged.
If your payment is declined, your order will not be processed. Please ensure:
- Your card details are correct
- Sufficient funds are available
- Your bank allows international online transactions
If issues persist, please get in touch with your bank or payment provider.
Order Confirmation
After successful payment, you will receive an order confirmation email containing:
- Order details
- Payment confirmation
- Shipping information
If you do not receive a confirmation email within a few minutes, please check your spam/junk folder or contact us.
Failed or Pending Payments
If your payment fails or remains pending, possible reasons may include:
- Incorrect card information
- Insufficient funds
- Bank security restrictions
- Payment gateway issues
In such cases, please try again or use an alternative payment method.
If the issue continues, contact us for assistance.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Refund processing time is typically 5–10 business days, depending on your bank or payment provider.
For more details, please refer to our Return Policy.
Contact Us
If you have any questions regarding payment methods or transactions, please get in touch with us:
Email: deruhai@hotmail.com
Phone: +1 515 491 5082
Business Address:
5416 Cody Drive,
West Des Moines, Iowa,
United States
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST)
Saturday & Sunday: Closed
Thank you for shopping with Deruhai.