Shipping Policy

Welcome to Deruhai. We are committed to providing reliable shipping services and a smooth shopping experience for our customers. Please read the following shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–5 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Shipment preparation

Please note:

  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly delayed.
  • If there is any issue with your order, such as payment verification or incorrect address information, our customer service team may contact you before shipment.

Shipping Time

Estimated delivery times vary by destination country and shipping carrier.

Estimated Delivery Time by Region

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 7–18 business days
  • Other international countries: 10–25 business days

Please understand that these are estimated delivery times only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order details.

We may occasionally offer:

  • Free shipping promotions
  • Discounted shipping events
  • Seasonal shipping campaigns

Any available shipping discounts will be automatically applied during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and details.

Please allow 2–5 business days for tracking information to update after shipment.

If you do not receive your tracking information, please get in touch with us at:
deruhai@hotmail.com

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If the shipping address is incorrect or incomplete:

  • Delivery delays may occur
  • Packages may be returned or lost
  • Additional shipping fees may apply for reshipment

Please get in touch with us immediately if you notice an error in your shipping information after placing your order.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

Your local customs authority determines these charges, which are the customer's responsibility.

Deruhai is not responsible for delays caused by customs clearance procedures.

Delayed or Lost Packages

While we work closely with shipping carriers to ensure timely delivery, unexpected delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • High shipping volumes
  • Carrier transportation issues
  • Public holidays

If your package appears delayed or lost, please get in touch with us, and we will do our best to assist you.

Damaged Packages

If your package arrives damaged, please get in touch with us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged package and items
  • A brief description of the issue

We will review the situation and provide an appropriate solution as soon as possible.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please get in touch with us:

Email: deruhai@hotmail.com
Phone: +1 515 491 5082

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST)
Saturday & Sunday: Closed

Thank you for shopping with Deruhai.